Frequently Asked Questions

1. Select a travel destination, dates and search. Its that easy.
2. Filter for your preference and and select the best flight for you.
3. Add travel products for example insurances or flexible travel dates.
4. Select your preferred payment method.
5. You have now successfully made a booking.
6. Follow the same flow to book hotels and cars with Geziko.
7. Please make sure that the names of the travellers are correct, as your computer may have stored the details from a previous booking. In order to delete the history, you need to clear your cache/cookies which can be done in your settings on the Internet Browser.

You will receive a booking confirmation after you have successfully made a booking.

Once your payment has been successfully completed you will receive an E-ticket from Geziko.

Your E-ticket is the final confirmation of your Booking.

Please send us an e-mail on [email protected].

This could mean that your booking is in a pending status. For assistance with this kindly email [email protected].

Non stop flight gets you to your destination with no stops along the way.

Direct flights, despite the name, will also take you to your destination, but may a stop elsewhere in between without you having to leave the airplane. Please note you may need a transit visa for these flights. A flight with a connection requires the passengers to change from one plane or airline to another at an intermediate point, called the connecting point, on the way to their desitnation.

Any connections offered by Geziko, is guaranteed by the airline, that you are being offered enough time to connect from one flight to another. Distances between gates differ vastly from airport to airport. It is your responsibilty to arrive at the gates on time.

What if you booked two or more separate tickets?

Then the airline will not guarantee that the connection times are sufficient, or that you will be taken care off in the case of the delay.

Yes, you can. Just book a multi city flight on our website or app. Ensure you have the right visas for all stop overs.

Absolutely, using our multi city feature. Select all of your depature and returning cities and date, then search, filter and select the best flight for you.

If you need assistance, you can Contact Us.

Unfortunately, you cannot book an "around the world" ticket on our website.

This is not possible on our Website.

Please contact the airline directly to book a ticket for an unaccompanied child as we are not permitted to make these reservations.

The price difference for children is always airline dependant. Generally one can expect to pay about 25% less off the base fare of an adult price.

Children under the age of 2 usually do not get their own seat. To make a request for a baby basket, contact us. A service fee will apply to process this request.

Unfortunately we cannot help you redeem your air miles. You can earn air miles when you book with us, be sure to add your frequent flyer number to your booking.

At this time, we are not able to process any Bookings paid using loyalty points. Should you wish to use your loyalty points please contact the relevant Third Party.

You can add your Frequent Flyer number directly on the website in the booking flow. For an exisitng booking or should you require assistance to add your frequent flyer number to your booking, please contact us using the contact form.

If you require a tax invoice, please send through a VAT invoice request to [email protected] with your Geziko booking reference and we will forward the invoice to you.

The booking confirmation is automated and therefore you should receive this within 24 hours. If you do not receive an email it could be that your details were incorrectly recorded. Please email [email protected].

Travel extras that we offer will differ from flight to flight. Please click here to see a full list of our offering.

To increase your baggage allowance, you can do this directly on the airline's website by using your check-in/airline reference displayed on your e-ticket.

Please Contact Us and we will assist you at no additional charge.

Certain airlines may request to see the credit card that was used to pay for the booking at check-in in order to avoid possible fraud. Please check witht the airline to ensure you wont have any unexpected problems at the check in/bag drop counter.

You can pay with:

Cheque Card

Credit Card

EFT payment option is not available on geziko.co.za

It will be emailed to you after we receive your payment. Please note that this may take up to 24 hours.

Your reference number can be found on your e-ticket right next to the flight information.

Some low cost carriers do not send out tickets but will email you a booking confirmation which you will use to check-in with instead.

The rules vary between airlines and different rules pertain to each airfare and booking class.

Please note that a handling fee may apply when we check the fare conditions of your ticket for you even if the outcome is that the airline does not allow changes.

Should you wish to make any changes to your bookings, kindly Contact Us at [email protected] and one of our agents will be in contact with you to provide further assistance.

You may choose to fly on your outbound flight and not use your return flight. However, this does not apply the other way around. If you don't check in for one of your flights, the airline will cancel all the remaining parts of the ticket, which will become invalid. Please note that you will not get any money refunded for any parts of the ticket not used.

No, it is unfortunately not possible to change departure or destination cities on your booking.

With the exception of low cost carriers, most airlines do not accept name changes after the ticket has been issued. It is sometimes possible to correct a few letters on a ticket against a fee, if the name has been miss-spelled.

If the name on your ticket is miss-spelled, please Contact Us on the day the booking was made to assess whether we can assist.

In most cases, the airline will permit us to correct the passenger name on the ticket at a fee should the spelling mistake be no more than 3 letters in the name. Low cost carriers are usually more flexible to such changes, however, may charge a fee.

Please Contact Us so that we can check whether your ticket is refundable.

Once we have established the possible refund you are entitled to, we will request it with the airline on your behalf. The refund will be made by the airline directly to the account the booking was originally paid with.

This can take 6 to 8 weeks depending on the airline.

Please note that we charge a refund administration fee to facilitate the refund request.

If you have booked a ticket on a low cost carrier and have received your booking confirmation/ticket then it may not be possible to cancel/amend your booking. Kindly contact us immediately/or as soon as possible after you notice the error/or realise you need to cancel/amend your flight.

Airline Rules differ in this regard, in order to confirm whether a change is possible, kindly Contact Us.

Should you need urgent assistance, kindly email us at [email protected].

It is always best to make contact with us as soon as possible after making your booking in order for us to try to assist you as quickly as possible. We are not able to able to guarantee a refund will be possible as this would depend on the airline rules. In relation to low cost carriers we refer to you section 7.

We will provide the airline with your information but cannot guarantee it will be applied

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• Domestic flights: 1 hour prior to departure
• International flights: 2 hours prior to departure
• Flights to and from USA: 3 hours prior to departure is recommended

The rules vary between airlines and destinations.

Your baggage information is also available in your confirmation email. Please visit your airline website to find out more.

Airline regulations differ and are constantly changing. For an accurate list of items that are not permissible on board kindly contact the airline.

If you are travelling with the same airline the entire journey, your luggage is most likely to be checked through to your final destination.

However, in some countries you need to re-check your luggage at the first stop in that country, for example in the United States, Thailand and South Africa.

If you travel on two tickets in order to get to your final destination, please advise the check-in staff to find out if your luggage will be checked through.

You will need a passport for regional and international travel. Your passport must be valid for at least 6 months after your return and some countries require that you have at least one blank page in your passport. Not complying with these rules will most likely cause the airline to deny you boarding.

As visa regulations differ from country to country, please call the respective embassy directly. Please check with every relevant embassy as per your itinerary about their visa regulations. Please note that certain countries will require a visa even if you are only transferring in that country.

As Health Requirements differ from country to country, please call the respective Embassy or contact your doctor.

You could also access the following website for more information: www.iatatravelcentre.com.

It is not necessary to reconfirm your flight. However, we strongly recommend that you call the airline directly at least 48 hours prior to departure or alternatively you can check your booking on the airline's website.

Yes you can. You will find a link to unsubscribe in the footer of the newsletter, this will stop the newsletter from being sent to you.

When Geziko has a Promotion or Sale, the details of which will be displayed on the specific section. All Promotions/Sales have their own restrictions. (Booking and Travel Dates, Domestic/International, Airlines, Availability).

Please ensure that it reaches us within our business hours. Our standard business hours are Monday-Friday 9.00-17.00 . We are closed on Saturdays, Sundays and public holidays. You can send us an e-mail to [email protected].

Before booking any flight it is important to check if a transit visa will be required. As this differs between countries and what passport you are holding it is always best to check with the embassy of the transiting country. For example if you are the holder of a South African passport and are travelling on British Airways to Madrid via London you may require a transit visa. This link may be useful when checking for visas to the UK https://www.gov.uk/apply-to-come-to-the-uk.